Human-centricity is a new trend in the organization of the work of tax authorities

In the digital age, the range of services and the way they are provided are noticeably changing, which contributes to the democratization of decision-making procedures. The Federal Tax Service of Russia has created electronic offices of taxpayers, digital tax control systems, and a special procedure for paying taxes in the form of a single tax payment (EPP). However, taxpayers still view the tax authorities as a bureaucratic structure. In this regard, it seems that the tax authorities should be more actively engaged in methodological work, comprehensively substantiate the conclusions and proposals for the elimination of violations identified during tax audits, build communication on mutual understanding and trust, feedback from taxpayers.

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